At Pure Washrooms we pride ourselves on delivering a unique service to all our customers because all of our client’s needs are different. This has helped us achieve a Net Promoter Score over 90% (as of May 2018) meaning our valued customers are happy to recommend us.
What is the Net Promoter Score (NPS)?
The Net Promoter Score is widely used across the industry and acts as a management tool that can be used to gauge the loyalty of Pure Washrooms’ client relationships. The score ranges from -100 to +100 and an NPS that is positive (e.g. higher than 0) is considered to be good but anything that ranges above 50+ is considered to be outstanding, something we pride ourselves on delivering.
How is it calculated?
We work very closely with our clients ensuring you receive one engineer who will work with you and get to know your business. After every service we request feedback by asking one simple question, “How likely is it that you would recommend our service?” this is calculated by a number between 0 and 10. Overall the score from each client is calculated to give our overall, total percentage and thus delivering our Net Promoter Score.
How are we achieving this?
Founded in 2004 we have built up a strong and loyal client base, we have got to know their needs and requirements and have tailored our washrooms business to those needs.
- Dedicated Team – we have a loyal and dedicated workforce who work tirelessly to make sure all of our clients feel valued and that their business is put first. We have achieved this by introducing the Pure Guarantee as we know actions speak louder than words.
- Bespoke Service – at Pure we work across many different industries and we understand that everyone is different. We work with you and your business to create the best solution to your washroom needs and will deliver for however long you need at a time that suits you.
- Unparalleled Customer Service – Let’s be honest, your washrooms are not your first priority in the grand scheme of things, so let it be ours! We are on hand 24/7 meaning you don’t have to worry and can be safe in the knowledge that all of your washroom needs have been taken care of.
So, what’s next?
At Pure Washrooms we are continually introducing new services based on our client’s feedback to ensure we are meeting the high standards that they require. What makes us different in the industry is our commitment to you and your business, whether you’re new or have been with us for years.