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About Us
Member Benefits
Client Benefits
Legislation
Products & Services
Members Area
Contact IWSA
INDEPENDENT WASHROOM
SERVICES ASSOCIATION
SERVICES ASSOCIATION
IWSA
Benefits of using IWSA member companies
When an IWSA member supplies services to a customer they will always
·Be polite and courteous
·Service every item of equipment completely and punctually
·Leave all equipment clean, fully recharged and fully operational
·Routinely and without a request replace worn out or damaged equipment
·Always obtain clients signature to confirm service completed or provide electronic or other agreed verification
·Provide complete and accurate information confirming service visits
·Respond to emergency service requests from customers by contacting a responsible person within clients organisation and agreeing appropriate action within 24 hours
·Remove all waste relating to instillation or servicing from clients washroom and leave it clean and tidy
·Be discrete and diplomatic when in alternative sex washrooms
·Ensure that all colleagues are fully trained in all aspects of their role
·Comply 100% with all legal and Health & Safety requirements
·Include, or make transparent on quoting, any additional charges for documentation such as waste transfer/duty of care
When an IWSA member supplies services to a customer they will always
·Be polite and courteous
·Service every item of equipment completely and punctually
·Leave all equipment clean, fully recharged and fully operational
·Routinely and without a request replace worn out or damaged equipment
·Always obtain clients signature to confirm service completed or provide electronic or other agreed verification
·Provide complete and accurate information confirming service visits
·Respond to emergency service requests from customers by contacting a responsible person within clients organisation and agreeing appropriate action within 24 hours
·Remove all waste relating to instillation or servicing from clients washroom and leave it clean and tidy
·Be discrete and diplomatic when in alternative sex washrooms
·Ensure that all colleagues are fully trained in all aspects of their role
·Comply 100% with all legal and Health & Safety requirements
·Include, or make transparent on quoting, any additional charges for documentation such as waste transfer/duty of care
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All IWSA Members are continuously vetted to ensure they maintain high standards of service to their new and existing clients
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All IWSA Members' staff are security checked to ensure they are suitable to work in areas were they may have reasonable access to children or vulnerable adults through the POCVA, CRV, or AccessNI schemes.
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